Terms: This is a permanent, full time job

Salary: will be negotiated and depends on the skills and experience of the applicant.
Also: medical, dental, vision, disability, group insurance, life insurance benefits.

Education: The applicant should have completed college or technical training.

Experience: two to three years’ experience.

Specific Skills: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software

Work Setting: Help desk

Computer and Technology Knowledge: PDA, Networking software, Networking hardware, Intranet, Internet, Applications - desktop, Word processing software, Spreadsheet software, Mail server software, Electronic mailing software

Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Handling heavy loads, Manual dexterity, Attention to detail, Ability to distinguish between colours, Combination of sitting, standing, walking

Transportation/Travel Information: Own transportation, Own vehicle, Valid driver’s licence

Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning

Other Information: Strong knowledge:computer programs, MS system platforms, hardware, workstation security, anti-virus apps. Exp. w/ Insurance/Banking apps pref. IT training/certification of network op systems req.

Profile: for Western Financial Group

Western Financial Group is western Canada’s leading financial services organization. We provide insurance & travel, banking & investment services.

This job in no longer available

The contact information has been removed

Order Number: 4910737

Post date: 2010-03-15